Some of the sessions are created for those new to the MIS product, while others will be developed to handle more in-depth topics.

The following FAQs may help to answer any questions you have concerning this new training opportunity.

Q: Where can I see a list of sessions offered?
A: Click on the following link http://ntst.webex.com.  The list of sessions offered will be listed.  This is updated anytime there is a change in date/time, instructor or if the session is full.  Check back often for the latest information.  View a list of classes currently available and under development.

Q: How do I register for a session?
A: Once on the ntst.webex.com page you will see a list of sessions with dates/times.  On the far right hand side is a link labeled registration.  Once your registration has been submitted you will receive an email with instructions for joining the session. (Note:  Each participant is issued an id to attend.  If you misplace this information contact webtraining@ntst.com ASAP so we can get you logged into the session.)

Q: Is there a fee for the sessions?
A: Some sessions will be at no charge while others will require a fee.  Your agency will be billed for the sessions requiring a fee.

Q: How long are the sessions?
A: Some sessions are overviews or introductory and may last ½ hour – 1 hour. Others may take the full hour.

Q: Will I need to log into the Netsmart/MIS?
A: Typically no.  If the presenter is using the Netsmart/MIS as part of the training session you will be able to see the presenters system.

Q: Will there be tests after the sessions?
A: Post session tests are being developed for sessions where applicable.

Q: Do I need speakers to hear the instructor?
A: The registration email will contain a teleconference number for you to call for the audio portion.  This is a toll free number.

Q: Will we receive a copy of the presentation?
A: In most cases, handouts from the sessions will be emailed to you after the session ends.

Q: Will I get the chance to ask questions?
A: Absolutely!  We encourage you to ask questions.

Q: Can anyone at my agency attend sessions?
A: Yes. Be sure to have approval to attend any sessions that require a fee!

Q: Will the registration process for Dublin classes change also?
A: No, the registration process for Dublin classes will remain the same. Should we change the process we will let you know in advance.

Tips to make the most out of the sessions

• Read the registration email carefully and hang on to it!
• Log out of all applications prior to joining any session.
• You will be asked to mute your phones so there is less chance of background noise interrupting the session.
• Ask questions!
• Complete the evaluation. Your feedback is important to us.