Netsmart Mobile Care Manager

Netsmart Mobile Care Manager provides convenience and accessibility away from the office.

In today’s mental health and public health communities, the number of people needing help exceeds the resources available to assist them. Caseworkers are performing more tasks than their counterparts of previous years, often traveling into the community to perform necessary services like crisis intervention, family assessments and case management.

It’s a fact that mental health and public health organizations will never have the level of funding to provide the level of mobile care that’s believed to be required for their consumers. Budgets are ever changing, so a transformation in the way care is delivered is needed to help circumvent this always-challenging issue.

Consumer-centric care in a connected community is the breakthrough required for this transformation -- and technology is the catalyst to make it happen. In fact, prudent investment in integrated technology systems can support a connected care environment that enhances quality of care, and provides returns far exceeding the investment required. 

Netsmart provides the foundation to ensure continuity of mobile care with its Connected Care Architecture™ (CCA), a breakthrough approach that effectively manages clinical data between applications, programs, departments and agencies.  In this transformed care delivery model, more and more care will be delivered where it is convenient to the client, not at a facility, so the clinician must be able to work in the field while still having access to the consumer’s information.

Netsmart Mobile Care Manager, a component of the CCA designed to work with Avatar and the CMHC/MIS, enables a clinician or case manager to work disconnected in the field and then synchronize upon returning to the office, eliminating the need for error-prone and time-wasting re-keying of data.

Netsmart Mobile Care Manager is part of a suite of Netsmart Technologies applications that work across Netsmart enterprise software product platforms. Based on a Service-Oriented Architecture (SOA, sometimes referred to as Web Services), Mobile Care Manager provides staff with the ability to access to important decision-support tools away from the office. Electronic records are accessed and managed at the point of service, providing the worker with vital information and eliminating the need to re-enter service records and related data upon their return to the office. Recording events at the time of their occurrence improves data accuracy, saves time, and allows the work to focus on the person needing care instead of the paperwork.

How It Works
To send and receive the most current version of the record, Mobile Care Manager validates the user against either the Avatar or the CMHC/MIS standard three-tier security structure. This confirms the identity of the user and defines the features and functions they are authorized to access. The system then synchronizes the information with the resident Avatar or CMHC/MIS database.

The user is then presented with the Mobile Care Manager Home Page. Navigation within the user’s Home Page is consistent with all other Netsmart products, thus minimizing training time. The Home Page provides workers with their caseloads and tools needed to synchronize data to the server.

Capabilities
Field workers can select any combination of options within the Mobile Care Manager application:

• Update Client Demographics: The mobile user can collect demographic information about a client. Mobile Care Manager displays the current information and allows edits and modifications. When Mobile Care Manager is synchronized with its primary system (Avatar or CMHC/MIS), it sends the most recent edit if more than one edit was made.
• Treatment Plans: The mobile system supports the customization and extensibility of additional treatment plans delivering a more robust, clinically useful system in the field.
• Service Entry: The field worker can enter services and record services with notes. When Mobile Care Manager is synchronized, new services are created in Avatar and CMHC/MIS.
• Progress Note Entry: Progress notes created in Mobile Care Manager are associated to a new service also created at the same time in mobile.  Mobile users can also edit progress notes originally created in Mobile prior to synchronization.
• Diagnosis: Mobile Care Manager supports complete DSM and ICD Diagnostic recording in addition to the configuration settings as defined in the primary system allowing for additional system usefulness.
• User-Defined Forms: Mobile Care Manager is designed using SOA and supports user-defined content. This capability currently applies only to Mobile Care Manager’s use with Avatar software because it leverages Dynamic Table Generation capabilities of Avatar’s RADplus tool.

All information in Netsmart Mobile Care Manager is available for review and editing prior to synchronization. Also, any conflicts encountered during the synchronization process are available for review and resolution through an easy-to-use work list.

Business Benefits

• Improves efficiency by eliminating duplicate data entry
• Enhances productivity of clinical and case management staff in the field
• Increases the billable percentage associated with remote staff by eliminating the overhead associated with processing paper forms and coordinating activity with the main office
• Improves the overall quality of care delivered by equipping field staff with up-to-date case information
• Helps agencies comply with HIPAA guidelines by securing information collected remotely
• Simplifies rollout of new data collection instruments through automatic synchronization of electronic assessments and treatment planning forms

Connected Care Architecture
Netsmart’s Connected Care Architecture (CCA) features the integration tools required to share data seamlessly between systems. The CCA includes a series of Netsmart products and integration tools designed to work across Netsmart’s major enterprise software product lines -- Avatar, CMHC/MIS and Insight. This cross-product approach demonstrates the breadth and integration of the Netsmart product family and Netsmart’s commitment to helping its customers maximize the investment made in their software.

Contact us today for additional information about Mobile Care Manager.