Our Netsmart support team is here to help you whenever, wherever

Our Netsmart support team is here to help you whenever, wherever

We're here to help you

NetsmartCONNECT, the free online user community, is available 24/7/365 to assist you with your Netsmart solution support. Visit NetsmartCONNECT to:

  • Log a Support ticket and request online assistance
  • Access on-demand solution user guides, solution release notes and solution highlights available via the Netsmart Resource Center
  • See updates to the latest workflow and capabilities via our online solution roadmaps
  • Collaborate with thousands of Netsmart software users via our community user groups

Still not finding what you need?

Talk directly with a support agent through designated phone support numbers

Population Health Icon

Human Services Solution Support

Population Health Icon Human Services Solution Support

myAvatar™
888.782.2615
Option 1
myEvolv®/myInsight™
888.782.2615
Option 2
Medication Assisted Treatment Systems
888.782.2615
Option 5
OrderConnect™
888.782.2615
Option 6
Tier®/Vital Records Systems
888.782.2615
Option 7
Essentia
888.782.2615
Option 8
CT|ONE
833.215.4884
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Senior Living Icon

Post-Acute Care Solution Support

Senior Living Icon Post-Acute Care Solution Support

Advisor
Homecare Advisor and Hospice Advisor
800.800.5095
Homecare
888.782.2615
Option 4
myUnity Essentials
800.219.0664
myUnity Senior Living
877.875.1200
Option 1
myUnity Enterprise
844.998.6489
Simple
877.521.9834
HigherPath
877.875.1200
Option 2
EHR Electronic Health Record Icon

Specialty Practices Solution Support

EHR Electronic Health Record Icon Specialty Practices Solution Support

GEHRIMED
855.829.2060
Helper
800.343.5737
TheraOffice
866.562.8413 (ext. 2)
Methasoft
Smart
877.538.5767
 800.942.4540
Netsmart Help Desk Icon

Additional Solution Support

Netsmart Help Desk Icon Additional Solution Support

CareRouter®
800.795.2642
Gaffey Health
888.782.2615
Option 9
Mobile Caregiver + (EVV)
833.483.5587
Money Revenue Icon

Finance | Invoice | Pay Bill

For questions or Assistance from the Netsmart Finance Team with a Netsmart Invoice or to pay your bill: 800.842.1973
Netsmart Connect

Free online user community with access to User Discussion Groups, the Solution Update Portal and the Netsmart Resource Center Learn More
Interoperability

Integration Portal

Submit and manage requests to integrate with Netsmart solutions Learn More
CXone Expert Award

2025 Innovation Award

Netsmart is proud to share the we've been honored with the Innovation Award at the 2025 CXone Expert Recognition Awards.

This prestigious award recognizes our groundbreaking content management automation solution—an internal application that has revolutionized the way Netsmart curates and manages self-service solution content within the Netsmart Resource Center. It's a testament to our continued commitment to innovation, efficiency and operational excellence.