- Share on:
-
-
-
Seniors Embrace an Integrated Virtual Care Experience
Megan Gresham-Ulrich, vice president of marketing and business development, Maple Knoll Communities
Mark Plunkett, corporate director of information technology, Maple Knoll Communities
More than 70% of healthcare consumers prefer to receive virtual services for their conditions. And 72% prefer to track their health status virtually. Despite this consumer demand, however, just 2% of healthcare providers offered 80% or more of their services via virtual care software as of 2019. The COVID-19 pandemic has transformed care delivery, resulting in mass-adoption of telehealth. How can organizations navigate this new virtual world? In this episode of Netsmart CareThreads, we spoke with Megan Gresham-Ulrich, vice president of marketing and business development and Mark Plunkett, corporate director of information technology at Maple Knoll Communities. Here's what Megan and Mark discussed:
- Why Maple Knoll chose to be a technology-first organization
- How virtual care solutions are revolutionizing senior care
- Ways technology will change the senior care delivery experience
- Supporting technological innovation through grants
This discussion with Megan Gresham-Ulrich and Mark Plunkett was sampled from our show, Netsmart CareThreads.
If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify or Stitcher.
You might also enjoy
Lessons Learned Over Four Decades of Fighting for Disability Rights
Kevin Mallot, SVP and Managing Director, Human Services, Netsmart
Robert Stack, President and CEO, Community Options
July 30, 2026
In this episode of the CareThreads Podcast, Robert Stack, President and CEO of Community Options, shares lessons from more than four decades of advancing disability rights and expanding community-based support for people with intellectual and developmental disabilities. He discusses workforce challenges, what motivates caregivers and how AI is helping reduce documentation burdens so providers can focus more on the people they serve.
More
The Outlook for Care at Home in 2026
Maria Warren, VP Post-Acute Strategy and Client Alignment, Netsmart
Dr. Steve Landers, Former President, National Alliance for Care at Home
April 09, 2026
What does the care at home landscape look like in 2026? In this episode, Dr. Steve Landers, former CEO of the National Alliance for Care at Home, shares his thoughts on the forces shaping care at home today and what providers should be preparing for as we move through the year.
More
Voices of Care: From Fragmentation to Fabric
Kevin Scalia, Strategic Advisor, Netsmart
AJ Peterson, Senior Vice President & General Manager, CareGuidance, Netsmart
David Strocchia, Senior Vice President & Managing Director, Provider Solutions, Netsmart
February 10, 2026
Join Netsmart industry experts for a conversation about the history of healthcare digitization in three distinct eras, from paper clipboards through early electronic health records to the modern era of AI and automation. Hear how modernized technology eases administrative burdens for community-based care providers, empowers clinicians to provide confident care and gives individuals greater ownership of their healthcare journey.
More