**Supporting you while you support your organization**

Who is Otto?

Healthcare organizations are exploring ways to leverage technology to improve workflows and the staff experience. Many are considering automation to do so. A function within healthcare where automation has ample opportunity to make an impact is support. And good news – Netsmart has just the resource to help. Otto is our virtual support assistant designed to help with administrative support tasks. Otto is currently working with many organizations, two of which include Bluegrass Care Navigators (an organization providing care inspired by hospice expertise) and Compass (a behavioral health organization).

Simplifying the Support Case Creation Process

Step 1 of the support process is creating a case. Otto takes charge of simplifying and speeding up the case creation process for standard cases. Kate Mobley, Clinical System Analyst at Bluegrass Care Navigators shared her perspective on how Otto simplifies the case creation process. She said it all starts with the simple click of a button. “I click the (Otto icon) and I can quickly type in what I need and hit submit.” Kate went on to say, “For me, it's simply four or five clicks of a button: I type in what I need, I type in my comment, I hit submit.” Deborah Bunch, EHR Support Director at Compass, also shared her experience with case creation by saying, “I know enough to get it in the right general area and Otto just kind of takes over after that.”

A Personal Project Manager

Once cases are created and off the ground, Otto provides dynamic organization based on the respective stages of support cases. This makes it easy for users to access their tasks and identify priorities. Deborah shared that she appreciates the new display for cases that need attention. “I feel it gives a bit more concise and compact display of information. There is less scrolling and it’s easier and quicker to review or add to the messages”, she said. Pending cases requiring attention show at the top of the screen, which mitigates time wasted searching for the most pressing cases. Color coding elements within the pending cases view provides even more clarity on which items are high priority.

Summary

By leveraging the help of Otto’s transparency and near real-time communication, Bluegrass Care Navigators and Compass experienced:

The ability to quickly input information and create cases
A format that makes it simple to identify and prioritize cases that need immediate attention
Access to all support cases, saving time and effort

I don’t know why anybody wouldn’t use (Otto), and I’d be interested to find out why they’re not.

- Katie Mobley, Clinical System Analyst, Bluegrass Care Navigators