Tuesday, January 28 | Thought Leadership

5 Reasons Why AI is a Platform, Not Just a Solution

By Tom Herzog, Chief Operating Officer

I’ve been asked why at Netsmart we use “meaningful AI” to describe our artificial intelligence approach. My answer is simple: AI isn’t just an application—it’s a platform strategy. It’s about building a foundation for innovation and experience, not just a one-time solution.

It’s not just Netsmart that thinks this way about AI as a platform, it’s rapidly becoming the prevailing logic. Right now, 72% of organizations surveyed by McKinsey report adopting AI across multiple business functions, signaling an embedded platform approach. Also, data from Gartner suggests that by 2026 an estimated 80% of enterprises are expected to add generative AI as part of their core enterprise-wide business strategy.

Here are five reasons why you need a cohesive approach to AI strategy:

Scalability: A well-implemented AI strategy allows seamless integration across all systems, enabling solutions to grow and adapt to new challenges without fragmenting efforts.

Governance & Ethical Use: AI must operate under strong governance and ethical standards. Responsible AI reduces bias, promotes fairness and ensures equitable outcomes, allowing innovation to benefit everyone while safeguarding against unintended consequences.

Usability: AI must be leveraged at the point of care. It should enhance clinical decision-making, improve quality and operational measures, and drive efficiency. Anything that doesn’t improve care delivery, boost financial and operational metrics, or measurably enhance the user experience is just window dressing.

Efficiency & Consistency: By utilizing AI as a comprehensive platform, organizations can streamline operations while ensuring consistent data handling, decision-making and outcomes across processes, reducing the risk of errors and inefficiencies.

Collaboration: A robust AI platform fosters collaboration across teams, functions and ecosystems. It offers shared insights, goal alignment and ensures coordinated decision-making.

We’ve spent decades digitizing healthcare, laying the groundwork for transformation. Now, we’re seeing the results of that hard work. AI isn’t just an innovation—it’s how we will manage and enhance the flow of knowledge moving forward, continuing to shape and strengthen the future of healthcare together.

Meet the Author

Tom Herzog · Chief Operating Officer

5 Reasons Why AI is a Platform, Not Just a Solution

By Tom Herzog, Chief Operating Officer

Here are five reasons why you need a cohesive approach to AI strategy:

Meet the Author

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