Wednesday, February 19 | Thought Leadership, Human Services

IDD Workforce Empowerment: 3 Takeaways from the IDD Summit Expert Panel Discussion

By Tricia Zerger, Senior Director, Human Services Strategy

The 2nd Annual IDD Leadership Summit provided an invaluable opportunity for professionals working in support of the intellectual and developmental disabilities (IDD) industry to connect, share insights, inspire and explore innovative approaches to care.

A highlight of the event was the expert panel discussion, where thought leaders shared their perspectives on empowering the IDD workforce, leveraging technology and advocating for meaningful change. These conversations sparked actionable ideas and reaffirmed the importance of collaboration in driving progress.

Here are three key takeaways from the kinetic panel discussion.

Panel participants:

Rick Gutierrez, Ph. D., BCBA, Vice President of Clinical Strategy & Operations, Easterseals Southern California
Christopher Delap, BCBA, LBA, LMLP, AS, Director of Behavioral Services, Lakemary Center
Dr. John Daniels, Chief Medical Informatics Officer, Direct Care & Treatment, State of Minnesota
Danielle Ross, SVP & GM of Managed Services, Netsmart
Hannah Patterson, VP and GM, Workforce Management, Netsmart

1. Empowering the Workforce Through Innovation

One of the central themes of the panel was the need to prioritize workforce empowerment in the IDD sector. Panelists underscored the importance of fostering a culture where staff feel supported, valued and equipped to excel. Innovation plays a pivotal role in this effort, not only by introducing tools that make their work easier but also by creating opportunities for professional growth.

The discussion highlighted how leveraging technology, such as AI and digital platforms, can alleviate administrative burdens, freeing up staff to focus on providing high-quality care. This shift allows direct support professionals (DSPs) to strengthen their relationships with the individuals they serve and feel more fulfilled in their roles. Panelists also emphasized the value of leadership development programs that provide staff with the training and resources needed to build confidence and advance in their careers.

By investing in the workforce, organizations can ensure higher retention rates, greater job satisfaction and improved outcomes for individuals with IDD.

2. Harnessing Technology to Transform Care Delivery

Technology continues to revolutionize care delivery in the IDD community, and the panel discussion explored how these advancements can be harnessed effectively. The experts shared real-world examples of how innovative tools like AI and data-driven platforms are already making a difference in everyday operations.

One of the key points was the role of AI in streamlining processes, such as documentation and data analysis. These tools not only save time but also enhance accuracy and provide actionable insights that help caregivers deliver more personalized support. Panelists encouraged organizations to adopt technology as a "coach" rather than a "crutch," using it to empower staff while maintaining the human-centered approach that is vital in IDD care.

The panel also discussed the importance of bridging the technology gap. While innovation holds great promise, it’s essential to provide proper training and ensure that everyone is comfortable and proficient in using new tools. By doing so, organizations can maximize the benefits of technology while minimizing potential challenges.

3. Advocacy and Policy: The Power of Informed Engagement

Advocacy was another focal point of the panel discussion, with panelists stressing the importance of being informed and proactive in shaping policies that affect the IDD community. From local initiatives to federal legislation, the panel explored how healthcare providers and administrators can play a key role in driving meaningful change.

The panel shared updates on recent legislative efforts, including bills aimed at improving emergency support for individuals and expanding resources for caregivers. Panelists encouraged attendees to stay engaged with policymakers and advocate for funding and regulations that prioritize the needs of individuals with IDD.

One of the most inspiring messages from the discussion was the reminder that advocacy starts with knowledge. Providers who stay informed about policy changes and take the time to communicate those updates to families and communities can amplify their impact. The panel emphasized that informed professionals are invaluable resources who can bridge gaps between legislation and real-world implementation.

Empowering Takeaways

This year’s panel discussion was a testament to the power of collaboration and innovation. By focusing on workforce empowerment, technology enhancements and advocacy, the IDD sector can continue to make meaningful strides forward for those in their care.

These key takeaways serve as a call to action for healthcare providers and administrators to think creatively, embrace change and empower the individuals they support. As the panelists reminded us, progress in the IDD community isn’t just about meeting challenges—it’s about turning those challenges into opportunities to create a more inclusive, empowered future.

Let’s take these lessons to heart and continue the important work of transforming care, one inspiring step at a time.

Meet the Author

Tricia Zerger · Senior Director, Human Services Strategy

IDD Workforce Empowerment: 3 Takeaways from the IDD Summit Expert Panel Discussion

By Tricia Zerger, Senior Director, Human Services Strategy

Meet the Author

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