Transforming Mental Health and Addiction Treatment in Vermont
A visionary journey from humble beginnings to community beacon
The Clara Martin Center (CMC) began as a grassroots operation in 1966. Today, it stands as a community pillar in Vermont, offering comprehensive mental health and addiction treatment as the first CCBHC grantee in the state. With a strong willingness to be on the cutting edge and ability to adapt quickly, CMC has become a prime example of how visionary thinking and the optimal technology infrastructure can propel your organization forward.
We’re able to use data to show how we’re improving client care and see the trends. We’re providing better care and better outcomes for the individuals we serve.
- Christie Everett, Director of Operations, Clara Martin Center
Challenges
- Scaling services from a single operation to a wide-reaching community-based system
- Managing increasing operational complexities with a growing budget and client base
- Ensuring efficient and effective care delivery across diverse and remote locations
Results
- Seamless management of a sprawling community care network
- Enhanced care coordination and improved client outcomes
- Streamlined operational workflows, leading to increased efficiency, reduced administrative burdens and less wait time for person-centered care (including same day assessments!)
175
staff at 10 different locations using Netsmart solutions
2,200 +
individuals served each year
2021
received CCBHC expansion grant
49 %
decrease in turnover *2021 to 2024
73 %
decrease in wait time from evaluation to first appointment *2021 to 2024
We initially chose a platform larger than our immediate needs. This decision has enabled us to streamline operations within our agency and has consistently provided dependable support as we grow.
- Melanie Gidney, Executive Director, Clara Martin Center
See how Clara Martin Center embraces a culture of innovation to drive sustainability and fuel growth
The story of the Clara Martin Center is not just about growth––it's about the power of partnership. With Netsmart, the center found more than just a software provider. They found an ally in their mission to transform lives. This collaboration showcases how collaboration leads to meaningful growth and creates a ripple effect of positive change within the community.
The myAvatar™ CareRecord platform brought a new level of efficiency to Clara Martin Center's operations. This allowed the center to focus on what it does best – delivering effective, personalized care to those in need.
Fueled by a mission to provide compassionate, person-centered care, the Clara Martin Center has evolved into a beacon of hope and healing. Its work with Netsmart exemplifies how technological innovation can strengthen the impact of mental health and substance use services.
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Reallocating resources directly to provide more holistic care tailored to individuals' needs.
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Improved data management and reporting capabilities, enhancing the strategic decision-making process.
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A notable increase in staff satisfaction, thanks to streamlined workflows and reduced paperwork.
As Clara Martin Center looks to the future, it continues to innovate and adapt, always with the client at the heart of its operations. Its journey with Netsmart is a testament to the fact that when organizational vision aligns with technology, the possibilities for making a difference are endless.
Black Book survey of mental and behavioral health care client experience recognized Netsmart as an industry leader for the 8th consecutive year
Learn more about this industry-leading award