Mastering Crisis Management: Pro tips for stabilizing operations

Go beyond the crisis call for a look at how Community Mental Health Centers (CMHCs), Certified Community Behavioral Health Clinics (CCBHCs) and behavioral health providers are leveraging data, technology and traditional service delivery to provide comprehensive crisis services, including 988. Join Renee Van Meter, LSCSW, LCAC, Emergency Services Deputy Division Director at Johnson County Mental Health Center and Hannah Patterson, VP and GM of Workforce Management at Netsmart for a deep dive into crisis care and where it’s going.

Participants will learn about:

• The evolution of the national crisis program and how it’s incorporating innovations like chat, text, staff safety measures, geolocation and routing
• The importance of collecting, analyzing and using data to share future crisis care needs and initiatives
• How co-locating 988 call centers with 911 dispatch helps divert 911 calls to appropriate crisis services, improving collaboration among emergency responders
• The role of walk-in crisis clinics in reducing emergency department visits and improving outcomes for individuals in crisis
• Stakeholder engagement practices at every stage of the operational cycle