Making Major Time-Savings Possible for Collectors
AlphaCollector Collection Automation
The impact of collection automation
Overview
Amedisys is a home healthcare provider serving patients across the country. Through their nationwide network of care centers, Amedisys provides home health, hospice, skilled nursing and palliative care to more than 465,000 patients every year.The Objective
As a large organization providing essential healthcare in the home, Amedisys understands that a strong revenue cycle means continued care. With a mission-driven mindset for continued care, Amedisys decided to focus on improvements within their collections process. Specifically, they wanted to establish consistent workflows and provide tools to their staff that help them work at the top of their skill set. This would require removing basic claim touches and equipping collectors to look at things that require more attention and critical thinking.The Solution
Amedisys decided to implement AlphaCollector, the Netsmart collection automation tool in May 2022. They immediately took advantage of canned notes within AlphaCollector that helped create consistency among collectors. Canned notes drive collectors to document the information their organization requires. Ultimately, the use of canned notes led to transparency within the teams at Amedisys and spurred conversation about which processes work best. But the functionality that led to arguably the most exciting impact was auto status. Auto status goes out and checks the status of claims so collectors don’t have to. The time-savings impact of this functionality delivered major results by saving 51,000+ hours of work over the course of a year (equivalent to more than 25 full time employees).* AlphaCollector provides clear prioritization for collectors so that they are focused on the right claim at the right time.
We had over 616,000 accounts processed over a years time through auto status. When we back that into our performance expectations for our teams, that saved over 51,000 hours of work which is equivalent to more than 25 full time employees. Just those numbers shine a light on what this functionality and application can do. That's a lot of head count we didn't have to staff and a lot of accounts touched so much faster than our existing staff would have been able to get to them.
Kate Chappell, Manager of Payor Changes & Systems, Amedisys
616,818
accounts processed
51,400
hours saved
Equates to more than
25 FTEs
*Presumes 5 minutes spent per claim touch
