Delaware Hospice Streamlines Care Coordination with myUnity
Community
- Hospice
- Delaware Hospice
- Newark, Del.
- Reducing administrative burden
- Disjointed sources and views to track visit frequencies
- Resolving 30-40 incomplete visits at month-end
- Maintaining compliance with regulatory requirements
- myUnity®
- Improved overall productivity and workflow efficiency
- Consolidated view for tracking visit frequencies
- Reduced the number of incomplete visits to 0
- Improved compliance with regulatory requirements
Delaware Hospice Streamlines Care Coordination with myUnity
Delaware Hospice is a leading nonprofit healthcare organization that provides compassionate, patient-centered care to its community. Serving Delaware and areas of Pennsylvania, its mission is to support every individual, family, and community with compassionate and expert care for serious illness.
As their patient population and care offerings continued to grow, it became clear that a more advanced electronic health record (EHR) system was needed.
Delaware Hospice chose Netsmart myUnity® as its new EHR because of its ability to grow and scale to meet evolving healthcare demands.
Why myUnity
Delaware Hospice prioritized selecting an EHR built for today’s needs and the ability to scale for tomorrow’s needs, one that offered advanced interoperability and robust integration with other healthcare systems. The team wanted a user-friendly EHR solution that could easily be taught to new hires, streamlining training processes and boosting staff efficiency.
The selection of myUnity was reinforced by Netsmart’s commitment to aligning with evolving regulatory demands and ONC-certification requirements. myUnity's ONC-certification status was essential for Delaware Hospice to meet compliance standards and qualifications for CMS innovation models and initiatives. The certification status set Netsmart apart from other EHR options, providing Delaware Hospice with the necessary interoperability and data accuracy.
"I feel like the larger Health IT systems have treated hospice as an afterthought when customizing their systems to meet our unique needs,” said Amy Whitney, Clinical Informatics Analyst at Delaware Hospice. “Netsmart myUnity is specifically tailored to hospice requirements, offering a high level of focus on our needs.”
Realizing Value with myUnity
Following implementation, Delaware Hospice quickly experienced the benefits of myUnity, especially through the smart scheduling feature.
Smart scheduling, a functionality within myUnity, provides a holistic view of scheduling activities by consolidating the Census, Patient, and Personnel Calendars into a single schedule accessible to office and field staff. This allows users to see visit progress and status in real-time, including when visits are started, in process, and completed.
“The best thing about smart scheduling is that everything is in one place. You can easily see if a visit is in progress, scheduled, or completed.”
Kelly Conaway, Clinical Information Systems Manager at Delaware Hospice
The Impact
myUnity has significantly improved Delaware Hospice's back-office operations, reducing the number of incomplete visits to be worked at month-end. This significant improvement is crucial for Delaware Hospice's success, as incomplete or missed visits can directly impact an agency’s ability to bill successfully and maximize reimbursement.
“We no longer have incomplete visits piling up at the end of the month. We used to see 30 to 40 incomplete visits, but now we're down to zero.”
Kelly Conaway, Clinical Information Systems Manager at Delaware Hospice
Delaware Hospice's success demonstrates how the right EHR solution can transform a hospice organization. Delaware Hospice has significantly enhanced its operational efficiency by leveraging the advanced smart scheduling functionality in myUnity.
“The EHR system plays a central part of our whole organization,” said Amy Whitney. “Netsmart myUnity supports our evolution and scaling to the next level of healthcare."
