Optimizing EHR Use From Implementation and Beyond

Having that extra set of hands is helpful... especially as we were growing into the new product and platform.”

James Majors, Director of IT, Hinds Hospice

Hinds Hospice initially partnered with the Netsmart Application Management Services (AMS) team to support their myUnity® care record/EHR implementation during a critical transition period. What started as short-term assistance evolved into a long-term relationship.

The Netsmart AMS team offers technical care record/EHR expertise and a personalized relationship that gives Hinds Hospice peace of mind when tackling new goals. Much of this peace of mind comes from the fact that the Netsmart AMS team understands Hinds Hospice’s specific needs and challenges. The ongoing collaboration provides Hinds Hospice with on-the-spot access to a broad knowledge pool, allowing them to effectively solve problems. Most importantly, a Netsmart solution expert has a spot at the table when addressing workflow projects. This ultimately facilitates optimal use of the care record/EHR, which has trickle down effects from both a clinical and financial perspective.

Key outcomes of AMS:

• No gaps in EHR knowledge: Even though most of the team closely involved with the myUnity implementation at Hinds Hospice has since turned over, the agency never experienced a gap in knowledge – EHR expertise was always available through the Netsmart AMS team
• Project management: Assistance with driving projects helped Hinds Hospice hit milestones when internal leadership capacity was limited
• Building forms/reports: While growing into a new product and platform, it was immensely valuable to work with a Netsmart care record/EHR expert to build forms and reports

It’s always been nice to reach out to individuals that we’ve developed a relationship with over time that know our systems and our way of doing things. They’re able to answer questions and provide solutions that really work for us.”

James Majors, Director of IT, Hinds Hospice