Integrated Care

From Silos to Synergy: Elevating the Integrated Care Experience

A single integrated healthcare services platform enabling providers to meet the mental, physical and social needs of diverse individuals and communities nationwide.

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Integrated Care EHR Software: Unleash the Power of One Unified Platform

Netsmart integrated care systems promote whole-person care by providing one integrated care platform across both primary care and behavioral health clinics, including Federally Qualified Health Centers (FQHCs) and Certified Community Behavioral Health Clinics (CCBHCs). A single patient record is built to provide the best possible care. As a result, primary care and behavioral health providers share the same medication list, problem list and treatment history.

Our integrated care platform includes an electronic health record (EHR) with a robust set of features that support key roles throughout an organization, including administrators, clinicians and executive management.

myAvatar™ | The integrated care EHR designed for physical, behavioral and social health

Supporting the delivery of true whole-person care via a single integrated care EHR platform

myAvatar provides a single integrated health solution to streamline administrative tasks, improve documentation accuracy and enhance care coordination.

Key features include:

Streamlined documentation for primary care visits to address acute and chronic illness
Specialty content for pediatrics, women's health and others
Capabilities for behavioral health and addiction treatment across different settings
RevCycle and practice management to support FQHC billing requirements
Measures reporting and dashboards to support regulatory compliance for UDS, PCMH and MIPS
Collaboration tools that benefit healthcare providers, specialists, social workers and other care stakeholders
Dental EHR integration

Explore myAvatar

Netsmart integrated care platform by the numbers

147 M+

lives impacted

754,000 +

providers

7.5 B+

CareConnect transactions

181

CCBHC organizations*

*These figures are subject to change.

Integrated care solutions to enhance your EHR

Automation + AI

Population Health

Analytics and Reporting

Consumer Engagement

Interoperability

Billing and Revenue Cycle Management

Next-generation solutions powered by automation + AI

The support of augmented intelligence embedded into one unified platform for integrated care.

AI-powered clinical documentation and ambient listening
Chart summarization to pull relevant data across care settings and episodes, helping ensure providers have a holistic view
Predictive modeling to help drive proactive healthcare and interventions

Enhanced community coordination, communication and data capture

Operate with a complete view of the populations you serve.

Help identify gaps in care
Calculate patient risk factors and segment populations to support timely interventions
Facilitate care coordination aligned with social determinants of health (SDoH)
Achieve one aggregated view of your state programs’ data

Dynamic clinical and operational goal tracking

Easily and accurately track your organizational goals and regulatory compliance.

Combine clinical and financial data across multiple sources
Track key performance indicators to support value-based care performance
Facilitate regulatory reporting such as MIPS, UDS, and other compliance requirements
Utilize interactive business intelligence dashboards to help quantify success

Consumer care involvement, simplified

Our consumer engagement software reduces phone calls and offers a more complete view of consumer-reported information.

Integrated telehealth to enhance access and reduce transportation barriers
Consumer portal to communicate with provider and schedule appointments

One solution for secure connectivity across networks and providers

Smoothly exchange health information with community partners and a national healthcare ecosystem.

Direct data exchange to simplify transitions of care
Achieve closed-loop referrals
Connected to the largest national Health Information Exchanges (HIEs)
FHIR Integration

Simplify the complexity of billing and RCM

Stay on top of denials, regulatory changes and staffing challenges with RCM that supports your future.

Meet unique payer requirements (CCBHC, FQHC, CBHC and other grant programs)
Advisory services and training
Claims management
Coding and auditing services
Collection automation

See how Netsmart can help enhance your EHR

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The market is ready for integrated care – are you?

The data is undeniable – integrated care is the future. To best support people facing behavioral health, substance use or intellectual disability challenges, physical healthcare and social determinants of health must be part of the equation.

Individuals enrolled in integrated care programs experience:

15-30% reduction in hospital admissions
10-20% lower healthcare costs due to fewer hospitalizations, reduced ED visits and better disease management
25-40% more likely to report high satisfaction with their care
10-15% reduction in outcome disparities between different ethnic and socioeconomic groups

At Netsmart, we recognize the market need for integrated care to revolutionize healthcare delivery. With more than five decades of experience in human services, we’re in a unique position to provide one platform that meets the nuanced requirements of the communities we serve in combination with primary care services.

Many of our clients already experience the benefits of an integrated care model. Financial benefits from payer incentives exist for both co-located and collaborative models. Integrated care enables organizations to diversify and scale to remain competitive, and an integrated care EHR helps to enable that ability from the ground up. These models also help address population health concerns by supporting the increasingly unmet primary care needs of individuals with behavioral health disorders.

The future of healthcare delivery is clear – and we’re ready to support your journey.