Netsmart COVID-19 Resource Center
Stronger together while staying apart
As your partner, we are here to provide you support and guidance during this time of change. The COVID-19 outbreak has completely changed the way care is delivered, seemingly overnight. However, you are not alone. Together we are working to best navigate today's situation, while empowering our providers to continue delivering the quality care they are best known for. We are grateful to work alongside you as together we serve the most vulnerable communities during this time of immense need.
Each day, we are learning new information about the impact of COVID-19. This page is a resource to help us stay aligned on preparedness and readiness as we work together to address the needs of those we collectively serve. As your partner, we are here to not only support your technology needs, but to keep you fully informed on industry updates, best practices and ongoing policy and regulation changes. Be sure to continue to check back for more information and updates.
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COVID-19 Articles
Connected Systems Helped this New York Home Health Provider Combat COVID-19
Netsmart
Monday, October 12, 2020 | COVID-19
At Catholic Health Services of Long Island, confronting the challenges accompanying COVID-19 yielded the opportunity to connect disconnected systems. Learn how this unification helped the organization thrive.
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Replenishing Provider Engagement: Ohio's Hospice
Netsmart
Wednesday, September 23, 2020 | COVID-19
At Ohio's Hospice, the Cope & Hope Group offers different communities the opportunity to gather virtually for ongoing support. Learn how this initiative supports staff and families and accelerates the destigmatization of emotional expression.
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Replenishing Provider Engagement: St. Ann's Community
Netsmart
Tuesday, September 15, 2020 | COVID-19
As COVID-19 continues to disrupt traditional modes of care, St. Ann's Community employs unique strategies to demonstrate appreciation to staff during this challenging time. Learn how this organization is uniquely celebrating and supporting staff.
MoreAll Client Updates
Each day, we are learning new information about the impact of COVID-19. This website is a resource to help us stay aligned on preparedness and readiness as we work together to address the needs of those we collectively serve.
American Rescue Plan Act: Funding Opportunities
Friday, March 26, 2021
The American Rescue Plan Act is the latest federal legislation designed to mitigate the impact of COVID-19.
While much of the nearly $2 trillion bill is focused on financial relief for individuals and businesses, it also includes several significant areas of funding and grant opportunities applicable to human services and post-acute organizations as well as state, county and local governments.
Attached, find The American Rescue Plan Act Guide, overviewing selected funding and grant opportunities in the legislation, as well as basic preparations your organization can take to qualify. We will continue to provide updates and guidance as new information is released.
Download the guide to begin preparing your organization for these opportunities today.
Kevin Scalia
Executive Vice President
Netsmart
HHS CCBHC Expansion Grant Funding – Apply by March 1
Monday, February 8, 2021
The Substance Abuse and Mental Health Services Administration (SAMHSA) is accepting applications from providers for $149 million in Certified Community Behavioral Health Clinic (CCBHC) Expansion Grants. These 74 awards of up to $2 million per year each are designed to increase access to and improve the quality of community mental health and substance use disorder treatment services through the expansion of CCBHCs, a proven model of integrated care.
MoreImportant Update on Carequality
Wedneday, April 29, 2020
As the COVID-19 pandemic continues, data sharing among providers has become more important than ever. An individual’s healthcare information must flow as seamlessly as possible, as care is being rapidly diverted and served in varying care settings and delivery models.
MoreAvailable for Netsmart Clients – Digital Platform for Mental Wellness
Tuesday, April 28, 2020
The mental health effects of COVID-19 are as important to address as the physical health effects. For that reason, Netsmart and myStrength–a digital platform for managing depression, anxiety, stress, sleep and much more–partnered to provide the COVID-19 Mental Wellness tool at no cost through June 30, 2020.
MoreTelehealth information for home health and hospice services
Tuesday, April 28, 2020
While recent legislation has amplified opportunities for home health and hospice providers to deploy telehealth, this legislative action has yielded a series of telehealth rules that dictate provider billing procedures. In addition to these rules governing billing, home health and hospice are subject to both restrictions and relaxations that impact operational procedures. It is vital for home health and hospice providers to maintain fluency and familiarity with the new legislative mandates to ensure compliance and comprehensive care.
DownloadNetsmart Launches Telehealth App to Help Providers Deliver Virtual Care
Thursday, April 16, 2020
Netsmart has announced the successful launch of the Netsmart Telehealth Mobile App to implement a consumer telehealth solution for all Netsmart providers. The evolution of telehealth, a vital component of virtual care, is now available in a secure HIPAA compliant platform at consumers’ fingertips through Android and iOS devices. The Netsmart Telehealth Mobile App provides both an integrated EHR engagement platform for users, as well as a standard solution that can be used with any EHR.
MoreFill your Admissions Gap with Referral Manager® Now
Monday, April 6, 2020
As operational concerns around COVID-19 continue to rise, we are working with our clients to swiftly implement enhancements to Referral Manager® to respond to current operating realities and changing needs. As your business development and referral intake staff may have transitioned to a virtual workforce, Referral Manager® Now is a cloud-based, workflow-driven, shared documentation and decision-support platform that improves communication and visibility to fill the admissions gap many providers are facing.
MoreUpdated CMS Reporting Requirements: Medicare Incentive Payment System Extension
Tuesday, March 24, 2020
COVID-19 has caused all of us to adjust to new updates and rapid change to our everyday lives, on an almost hourly basis. With the burden and unprecedented changes on the healthcare industry, CMS is providing relief to clinicians and healthcare facilities regarding quality reporting programs.
MoreAn Important Message for all Netsmart Clients
Monday, March 16, 2020
While many of you are working at the forefront to respond to COVID-19, Netsmart is here to support your organization to ensure business continuity. Our teams continue to work together to ensure we can meet the unique demands that we are facing in our communities. We are committed to providing the services and solutions needed to ensure that together we can focus on the care of those in need.
MoreTelehealth expands care delivery options in this time of need, A Message from AJ Peterson
Friday, March 13, 2020
As concerns around COVID-19 continue to rise, several clients have reached out to me to understand ways to supplement their ability to deliver care and services through telehealth capabilities. These clients shared that they are preparing for ways to deliver care in a virtual manner in both human services and post-acute communities.
MoreA Message from Mike Valentine
Thursday, March 12, 2020
Each day, we are learning new things regarding the impact of COVID-19. We want to provide updates to stay aligned regarding preparedness and readiness as we work together to address the needs of those we collectively serve. Netsmart is committed to providing the services and solutions needed to ensure that together we can focus on the care of those in need.
MoreFEATURED EVENT
Watch this important webinar
Available Now
Manage COVID-19 vaccine distribution with Netsmart vaccine scheduler
The highly anticipated COVID-19 vaccine is quickly becoming a reality. Counties are pressed to find solutions to help them to efficiently administer the vaccine in their communities abiding by state and federal requirements. Watch the webinar to learn how the Netsmart Vaccine Scheduler can assist counties in vaccine distribution, documentation and reporting, among other critical features.
FEATURED EVENT
Watch this important webinar
Available Now
Creating a Successful Wound Care Program Today and Beyond COVID-19
More than 6.5 million Americans live with chronic wounds. Many of these individuals are extremely vulnerable to COVID-19 and are under the care of home health and senior living providers. Watch as Amy Cassata, RN, WCC, Swift Medical VP of Clinical Operations and Hannah Patterson, Netsmart VP/GM of Post-Acute Operations, share industry challenges and best practices to improve wound care management and optimize patient outcomes.
FEATURED EVENT
Don't Miss this Important Webinar
Available Now
Bolster your infection control & surveillance amid COVID-19
This webinar addresses issues around surveillance in skilled nursing facilities and identifies solutions for organizations struggling to adapt to the new realities and regulations surrounding care. Learn how senior living facilities can improve COVID-19 surveillance and infection control by harnessing the power of technologies like telehealth and telemonitoring.
FEATURED EVENT
Don't Miss this Important Webinar
Available Now
COVID-19: Adapting to Virtual Care Delivery and Implementing New Approaches and Technology
The rapidly evolving and unprecedented challenges of COVID-19 are requiring us to think differently as we shape approaches to everything from workforce management to care delivery models. Social distancing, virtual working, self-isolation, and the other CDC recommendations will impact your organization and care delivery, as well as the mental well-being of your clients and staff.
FEATURED RESOURCE
Download the FAQ
Available Now
FCC COVID-19 Telehealth Program FAQs
The Federal Communications Commission (FCC) is launching a $200 million telehealth funding program to support healthcare providers responding to COVID-19. Funding will help healthcare providers purchase telecommunications, broadband connectivity, information services and devices necessary for providing telehealth services. Congress appropriated funds for the program in the Coronavirus Aid, Relief, and Economic Security (CARES) Act.
FEATURED RESOURCE
Download this Helpful Evaluation Tool
Available Now
KEYS TO EVALUATING YOUR TELEHEALTH PARTNER AND SELECTING THE BEST FIT FOR YOUR OPERATION, CLINICIANS, AND PATIENTS
Identify a telehealth provider who will structure a solution that meets the guidelines of your state and provides a proven secure platform online and via mobile technology. Use this guide to help you determine what you need and want out of a telehealth technology partner.
IF YOU HAVE A SUBSCRIPTION TO KPI DASHBOARDS, YOU CAN VIEW TIMELY UPDATES WITH THE NETSMART COVID-19 MONITORING DASHBOARD
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CareRecord and Client Resources
Advisor CareRecord Resources
myUnity® Home Care & Hospice Resources
myUnity® Senior Living Resources
Netsmart Homecare and Hospice Resources
McBee Resources
Client Support Resources
An important update for Netsmart clients with urgent RCM support needs
Monday, April 20, 2020
Thank you for your inspirational response to serving the needs of our nation during the pandemic. While our nation is collectively responding to provide the best care possible during this critical time, we have heard from many clients about the importance of continued revenue cycle performance to sustain your operations. We are always here to help and consider it a privilege to serve you.
MoreFAQ for HIPAA Compliance in a Virtual Workforce
Tuesday, March 24, 2020
Many organizations are working through the transition to accommodate a virtual workforce while remaining HIPAA compliant. We have received several questions regarding HIPAA compliance and virtual workers as it relates to usage of home personal computers, VPNs and other connectivity methods. To address these initial questions and provide some suggested ways in which you can keep your organization’s data secure we have put together an FAQ on HIPAA compliance
MoreAn Important Message for Managed Services Clients
Monday, March 16, 2020
I have spoken with many of you over the past few days answering your COVID-19 questions on the ongoing Netsmart operational execution during this time of need. Our top priority is to continue providing the same level of service excellence to which you are accustomed. We are humbled to be serving providers working at the forefront of this crisis. Here are updates on what you can expect from Netsmart Managed Services to ease any concerns you may have.
MoreAn important update for RCM Clients
Friday, March 13, 2020
I’ve spoken with many of you to answer questions about COVID-19 and wanted to share more broadly with all of you what we’re doing to support you during this time of need. Like you we are monitoring the COVID-19 (coronavirus) situation closely, keeping those impacted in our thoughts, and are committed to maintaining the high standard of service you have come to expect from us.
MoreAn Important Message for McBee Clients
Monday, March 16, 2020
Thank you for all you are doing to respond to COVID-19. Healthcare providers stand at the forefront of our nation’s response and we are always here to support you and your organization to provide continuity of services. Our teams continue to work together to ensure you can focus on the unique demands that you may be facing.
MoreCommunity Resources
Links to useful and critical information during this time of crisis.